(USA-MI-FARMINGTON HILLS) Field Services Technician - Farmington Hills, MI

Title: Field Services Technician - Farmington Hills, MI Location: USA-MI: MICHIGAN-FARMINGTON HILLS Job Number: 1300GJP Essential Job Functions * Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. * Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. * Assists in instructing customers in the operation and maintenance of systems/equipment. * Acts as a liaison with customers on administrative and technical matters for assigned projects. * Performs analyses and prepares reports on system problem trends and issues. * Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. * Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design. * Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs. * Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. * Assists in the design of basic technical programs for projects or enhancements to existing programs. Qualifications: Basic Qualifications * High school diploma or G.E.D. * Five or more years of field support experience * Experience working with the company's hardware, software and equipment products * Experience working with customer technology and support requirements * Experience working with process and/or system design concepts * Experience working with appropriate programming languages, operating systems and software * Experience working with engineering principles and practices Other Qualifications * 5 years Desktop Support * 3 years working with operational processes and procedures * Knowledge of HP hardware * Working knowledge of Lotus Notes and how it load it and ensure it is up and running correctly for the user * US Citizen or Green Card Holder * On-site in Farmington Hills, MI * Interpersonal skills to work with customers and other unit personnel * Analytical and problem solving skills * Communication skills * Time management and organizational skills * Ability to resolve non-complex hardware and equipment problems * Willingness to travel Job: Technical Support Services